Delivery & Return
Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.
At Shopmovies.ng, we offer flexible and reliable delivery options to ensure a seamless shopping experience:
- Standard Delivery: Receive your orders within 3-7 business days, depending on your location.
- Express Delivery: Get your items within 1-2 business days for urgent purchases (subject to availability).
- Same-Day Delivery: Available for select items and locations if orders are placed before the cut-off time.
- Pickup Points: Choose from designated locations for convenient self-collection at your convenience.
Track your orders in real-time and enjoy prompt updates until your items reach you. Our goal is to provide fast and secure delivery tailored to your needs.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Vendor Area
Delivery Options Overview
Small items
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Standard delivery Get it in 3-7 working days |
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Orders over #1,000000: All day delivery. Order anytime: |
FREE |
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Orders under #20,000: All day delivery. Order anytime: |
#2500 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
#10,000 |
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Next day delivery Get it next day, 7 days a week |
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All day delivery. Order by 9pm. |
#5000 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
#15000 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
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Standard delivery Get it in 2 working days |
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All day Delivery from 7am - 8pm. Order anytime: |
From #20000 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From #35000 |
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Next day delivery it next day on weekdays |
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All day delivery from 7am - 8pm. Order by 7pm: |
From #30000 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From #45000 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Goods
At Shopmovies.ng, we are committed to ensuring a seamless and trustworthy shopping experience for our buyers and sellers. As a vendor, adhering to our refund policy is crucial to maintain transparency and customer satisfaction. Below are the terms of the refund policy applicable to all vendors on Shopmovies.ng:
1. Eligibility for Refunds
- Refunds are applicable under the following circumstances:
- The product delivered is damaged, defective, or not as described.
- The buyer receives a counterfeit or expired product.
- The wrong item or an incomplete order is delivered.
- The product does not meet the quality standards promised by the vendor.
2. Refund Request Timeline
- Buyers must initiate a refund request within 7 days of receiving the product.
- Vendors are required to respond to refund requests within 3 business days to resolve the issue promptly.
3. Inspection and Approval Process
- Upon receiving a refund request, vendors may:
- Request the buyer to provide evidence (e.g., photos or videos) of the product's condition.
- Arrange for a product return (if applicable).
- Refund approval will be based on the product inspection conducted by the vendor or a Shopmovies.ng representative.
4. Refund Method
- Refunds should be issued to buyers through the same payment method used during the purchase (e.g., bank transfer, credit/debit card, or wallet balance).
- Vendors are required to process approved refunds within 5 business days of approval.
5. Non-Refundable Items
Certain items are not eligible for refunds, including:
- Custom-made or personalized products.
- Perishable goods (e.g., food or flowers) unless they arrive damaged or spoiled.
- Digital products or services that have already been accessed or redeemed.
6. Vendor Responsibilities
- Vendors must ensure accurate product descriptions, quality assurance, and proper packaging to minimize refund requests.
- Vendors failing to process refunds or resolve disputes may face penalties, including suspension of their accounts.
7. Dispute Resolution
- If a vendor and buyer cannot reach an agreement, Shopmovies.ng will mediate the dispute.
- The decision made by Shopmovies.ng during mediation will be final and binding for all parties.
8. Updates to the Policy
Shopmovies.ng reserves the right to modify this refund policy at any time. Vendors will be notified of changes, and it is their responsibility to comply with updated terms.
By listing products on Shopmovies.ng, vendors agree to adhere to this refund policy. Our goal is to create a fair and reliable marketplace for everyone.
FAQs
If your order hasn't arrived yet, don't worry — we're here to help. First, check your order confirmation email for tracking details. You can use the tracking number provided to follow your package's progress on the courier's website.
If your estimated delivery date has passed or there are no updates on the tracking status, please contact our customer support team. We'll investigate the issue and ensure your order reaches you as quickly as possible. Your satisfaction is our priority
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If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
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